Privacy Policy

Information We Collect

We collect information that you provide directly to us, including name, email address, phone number, and messages submitted through our contact form. We also collect technical information automatically when you visit our website, such as IP address, browser type, device information, and usage patterns.

When you request installation services, we may collect additional information including property address, installation requirements, and payment information necessary to process your request.

How We Use Your Information

We use collected information to respond to your inquiries, provide requested services, process installation requests, communicate with you about our services, improve our website functionality, and comply with legal obligations.

We may use your information to send you service-related communications, respond to customer support requests, analyze website usage patterns, and prevent fraudulent activity.

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds: consent when you provide information through our contact form, contractual necessity when processing installation service requests, legitimate interests for website analytics and security, and legal compliance for regulatory requirements.

You have the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing based on consent before withdrawal.

Information Sharing and Disclosure

We do not sell your personal information. We may share information with service providers who assist us in operating our website and conducting business, such as hosting providers, analytics services, and payment processors. These service providers are contractually obligated to protect your information and use it only for specified purposes.

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Your Rights and Options

You have the right to access, correct, update, or delete your personal information. You may request a copy of your data, object to processing, restrict processing, or request data portability. To exercise these rights, contact us using the information provided below.

You may opt out of marketing communications by following unsubscribe instructions in emails or contacting us directly. You can manage cookie preferences through our cookie settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to three years. Installation service records are retained for seven years to comply with warranty and legal obligations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

Third-Party Services

Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to track your interactions with our ads and website.

Google Ads Remarketing: We use Google Ads remarketing to show you relevant advertisements on other websites. This service uses cookies to display ads based on your previous visits to our website.

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. This service collects information about how you use our website, including pages visited, time spent on pages, and referral sources.

Google Maps API: We may use Google Maps API to display location information. Google may collect information about your use of map features, including location data.

These third-party services have their own privacy policies. We encourage you to review their policies to understand how they collect and use information.

Cookie Usage

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our cookie usage, please see our Cookie Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Artgiftstore
322 Pacific Hwy
Crows Nest NSW 2065
Australia
Phone: +61294399155
Email: touch@artgiftstore.world